Disclaimer
When purchasing a test from our site, we advise that you require the guidance of
a professional healthcare provider.
If you have any medical concerns that you believe to be life threatening we advise
you to refer to a medical doctor.
We are not responsible for the misinterpretation of the information provided
within the results, including and diagnoses or nutritional intervention from
another professional interpreting the results.
Any changes made within your diet should be conducted under qualified advice
and supported by relevant peer reviewed research. If you have any pre-existing
conditions that can be directly affected by dietary changes you must inform us via
email so we can confirm the appropriateness of the purchase.
Our website is intended to provide information about testing but is not a direct
diagnostic tool. Nor do we claim to cure disease. The testing offered on our
website is there to support guided food elimination diets based on peer reviewed
research and evidence. Please refer to our referenced content within the website
for reported improvements.
_________________
Refund Policy
We have a 14 day refund policy from the date of purchase which means you have
14 days once the order is placed to confirm in writing via email that you wish to
cancel your order. This is not applicable if the testing kit has been received by the
laboratory and testing has undergone, unless under extreme circumstances.
Receipt of your sample is proven via email confirmation directly from our
laboratory partner. Please note this email confirmed will be to the email address
you registered your testing kit with, rather than the email address you used when
purchasing the testing kit.
To be eligible for a refund you must return the sample testing kit in the sample
condition it was received, unused, unopened and with the original packaging. The
cost of this return is the responsibility of the consumer. You will also need to
provide a receipt of proof of your purchase and return receipt via email when
requesting to cancel your order.
To start the return process, you can contact
danielle@essentialhealthcolonics.co.uk
If your return is accepted after inspection we will email you of this being approved
or not. If approved we will process your refund to your original payment method
within 10 business days. Please note some bank refund timescales vary, and if the
refund has not been returned within 15 business days then please contact us on
danielle@essentialhealthcolonics.co.uk. This will be for the amount you originally
paid on purchase/ excluding any postage costs. Please note damages and issues
with your package must be reported immediately as well as incorrect kits being
received. We can then use this time to evaluate and rectify the situation. Again this
must be reported within 14 days of the purchase date.
Exceptions/ Non Refundable Items
We will not accept the returns of testing kits that contain hazardous materials
including your blood, saliva or stool samples. Please get in touch if you have any
questions or concerns prior to taking the testing.
Exchanges
The quickest way to ensure you get what you want is to first return the item to
then replace the order if the return is accepted based on the terms highlighted in
the exceptions statement of the terms and conditions. We can upgrade your
microbiome testing kit to a microbiome plus kit on request via email. Upgrading
to a microbiome plus does not require the kit to be returned. Simply email the Kit
Code on your existing microbiome kit and we will arrange the upgrade payment.
The Microbiome Plus can be redeemed without exchanging.
Terms of Service
This website is managed by Essential Health Colonics Ltd. Throughout the site the
terms “we”, “us” and “our” refer to Essential Health Colonics Ltd. Any other
reference made outside of our business shall be named. For example our
laboratory partners. Essential Health Colonics Ltd offers this website, including all
information, tools and Services available from this site to you, the user, conditioned
upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting this site and / or purchasing one of our gut health testing kits you are
engaging in our “Service”. Therefore agree to be bound to the following Terms and
Conditions (“Terms of Service”, “Terms”), including those additional terms and
conditions and policies references herein and /or available by hyperlink. These
Terms of Service apply to all users of the site, including without limitation users
who are browsers, vendors, customers, merchants, and /or contributors to the
content. Please read these Terms of Service carefully before fully engaging in our
website. When accessing or using or purchasing on any part of our website you
agree to be bound to these Terms of Service.
If you do not agree to all the terms and conditions within this agreement, then you
may not be able to access the website or use any Services. If the highlighted Terms
or Service are considered an offer, acceptance is expressly limited to the Terms of
Service. an offer of acceptance.
If we decide to include any updates, new tools or features on the website these
shall also be subject to the Terms of Service. You can review the most current
version of the Terms of Service at any time on this page. We reserve the right to
update, change or replace any part of these Terms of Service by posting updates
and/or changes to our website. It is your own responsibility to check our page
periodically for changes. Your continued use of or access to the website following
the posting of any changes constitutes acceptance of those changes.
Our shop is supported by Stripe. They provide us with the online e-commerce
platform that allows us to sell our laboratory partner services to you.
SECTION 1 – ONLINE SHOP TERMS
By agreeing to these Terms of Service, you demonstrate that you are at least the
age of majority in your state or province of residence, or that you are the age of
majority in your state or province of residence and you have given us your consent
to allow any of your minor dependents to use this website.
You may not use our services for any illegal or unauthorised purpose nor may you,
in the use of the Service, violate any laws in your jurisdiction (including but not
limited to copyright laws). You must not transmit any worms or viruses or any code
of a destructive nature. We demand no sample is submitted if you also have a
bloodborne disease such as HIV. A breach or violation of any of the Terms will
result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be
transferred unencrypted and involve (a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting
networks or devices. Credit card information is always encrypted during transfer
over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the
Service, use of the Service, or access to the Service or any contact on the website
through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will
not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate,
complete or current. Research in the field of diagnostic testing is forever changing
and evolving, and we will do our best to remain up to date with our offering. The
material on this site is provided for general information only and should not be
relied upon or used as the sole basis for making decisions without consulting
primary, more accurate, more complete or more timely sources of information.
Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no
obligation to update any information on our site. You agree that it is your
responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part
or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any content modifications,
price change, discontinuance of the Service.
SECTION 5 – SERVICES
Our services are not exclusive to online sales via the website and sales can also be
done physically in a clinic. We may have limited quantities on stock and are at the
liberty of shipments from our partner laboratory. We are subject to return or
exchange only according to our Refund Policy. We have made every effort to
showcase the branding colours and images of the testing kits sold and appear on
the website shop. However we cannot guarantee that the image colour seen on a
computer monitor will be accurate.
We reserve the right, but are not obligated, to limit the sales of our Services to any
person, geographic region or jurisdiction. We may exercise this right on a
case-by-case basis. For example the testing is only available in the local language
in which the test is sold. We therefore reserve the right to limit the quantities of
any Services that we offer. All descriptions of service pricing are subject to change
at any time without notice, at the sole discretion of us. We reserve the right to
discontinue any product at any time. Any offer for any Service made on this site is
void where prohibited. We do not warrant that the quality of any Services,
information, or other material purchased or obtained by you will meet your
expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole
discretion, limit or cancel quantities purchased per person, per household or per
order. These restrictions may include orders placed by or under the same
customer account, the same credit card, and/or orders that use the same billing
and/or shipping address. In the event that we make a change to or cancel an
order, we may attempt to notify you by contacting the e‐mail and/or billing
address/phone number provided at the time the order was made. We reserve the
right to limit or prohibit orders that, in our sole judgement, appear to be placed by
dealers, resellers or distributors.
When purchasing via our website you are agreeing to provide current, complete
and accurate purchase and account information for all purchases made at our
shop. You agree to promptly update your account and other information,
including your email address and credit card numbers and expiration dates, so
that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither
monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as
available” without any warranties, representations or conditions of any kind and
without any endorsement. We shall have no liability whatsoever arising from or
relating to your use of optional third-party tools.
We may also, in the future, offer new Services and/or features through the website
(including tools and resources). Such new features and/or Services shall also be
subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content and Services available via our Service may include materials from
third-parties. Third-party links on this site may direct you to third-party websites
that are not affiliated with us. We are not responsible for examining or evaluating
the content or accuracy and we do not warrant and will not have any liability or
responsibility for any third-party materials or websites, or for any other materials,
products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of our
Services, resources, content, or any other transactions made in connection with
any third-party websites. Please review carefully the third-party’s policies and
practices and make sure you understand them before you engage in any
transaction.
Complaints, claims, concerns, or questions regarding third-party services should
be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest
entries) or without a request from us, you send creative ideas, suggestions,
proposals, plans, or other materials, whether online, by email, by postal mail, or
otherwise (collectively, ‘comments’), you agree that we may, at any time, without
restriction, edit, copy, publish, distribute, translate and otherwise use in any
medium any comments that you forward to us. We are and shall be under no
obligation (1) to maintain any comments in confidence; (2) to pay compensation
for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we
determine in our sole discretion to be unlawful, offensive, threatening, defamatory,
pornographic, obscene or otherwise objectionable or violates any party’s
intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party,
including copyright, trademark, privacy, personality or other personal or
proprietary right. You further agree that your comments will not contain libellous
or otherwise unlawful, abusive or obscene material, or contain any computer virus
or other malware that could in any way affect the operation of the Service or any
related website. You may not use a false e‐mail address, pretend to be someone
other than yourself, or otherwise mislead us or third-parties as to the origin of any
comments. You are solely responsible for any comments you make and their
accuracy. We take no responsibility and assume no liability for any comments
posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
When submitting personal information through the shop, this is governed by our
Privacy Policy, which can be viewed here:
https://essentialhealthcolonics.co.uk/home/additional-treatments/data-protection-
privacy-policy/
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
From time to time there may be information on the site subject to typographical
errors, inaccuracies or omissions that may relate to services, descriptions, pricing,
promotions, offers, shipping charges, transit times and availability. We reserve the
right to correct any errors, inaccuracies or omissions, and to change or update
information or cancel orders if any information in the Service or on any related
website is inaccurate at any time without prior notice (including after you have
submitted your order).
We have no obligation to update, amend or clarify information in the Service or on
any related website, including without limitation, pricing information, except as
required by law. No specified update or refresh date applied in the Service or on
any related website, should be taken to indicate that all information in the Service
or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are
prohibited from using the site or its content: (a) for any unlawful purpose; (b) to
solicit others to perform or participate in any unlawful acts; (c) to violate any
international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual
property rights of others; (e) to harass, abuse, insult, harm, defame, slander,
disparage, intimidate, or discriminate based on gender, sexual orientation, religion,
ethnicity, race, age, national origin, or disability; (f) to submit false or misleading
information; (g) to upload or transmit viruses or any other type of malicious code
that will or may be used in any way that will affect the functionality or operation of
the Service or of any related website, other websites, or the Internet; (h) to collect
or track the personal information of others; (i) to spam, phish, pharm, pretext,
spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere
with or circumvent the security features of the Service or any related website,
other websites, or the Internet. We reserve the right to terminate your use of the
Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be
uninterrupted, timely, secure or error-free. We do not warrant that the results that
may be obtained from the use of the Service will be accurate or reliable. You agree
that from time to time we may remove the Service for indefinite periods of time or
cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole
risk. The Service and Services delivered to you through the Service are (except as
expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any
representation, warranties or conditions of any kind, either express or implied,
including all implied warranties or conditions of merchantability, merchantable
quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Essential Health Colonics Ltd , our directors, officers, employees,
affiliates, agents, contractors, interns, suppliers, Service providers or licensors be
liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special,
or consequential damages of any kind, including, without limitation lost profits,
lost revenue, lost savings, loss of data, replacement costs, or any similar damages,
whether based in contract, tort (including negligence), strict liability or otherwise,
arising from your use of any of the Service procured using the Service, or for any
other claim related in any way to your use of the Service, including, but not
limited to, any errors or omissions in any content, or any loss or damage of any
kind incurred as a result of the use of the Service or any content (or product)
posted, transmitted, or otherwise made available via the Service, even if advised of
their possibility. Because some states or jurisdictions do not allow the exclusion or
the limitation of liability for consequential or incidental damages, in such states or
jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Essential Health Colonics Ltd
and our parent, subsidiaries, affiliates, partners, officers, directors, agents,
contractors, licensors, Service providers, subcontractors, suppliers, interns and
employees, harmless from any claim or demand, including reasonable attorneys’
fees, made by any third-party due to or arising out of your breach of these Terms of
Service or the documents they incorporate by reference, or your violation of any
law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be
unlawful, void or unenforceable, such provision shall nonetheless be enforceable
to the fullest extent permitted by applicable law, and the unenforceable portion
shall be deemed to be severed from these Terms of Service, such determination
shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date
shall survive the termination of this agreement for all purposes. These Terms of
Service are effective unless and until terminated by either you or us. You may
terminate these Terms of Service at any time by notifying us that you no longer
wish to use our Services, or when you cease using our site. If in our sole judgement
you fail, or we suspect that you have failed, to comply with any term or provision of
these Terms of Service, we also may terminate this agreement at any time without
notice and you will remain liable for all amounts due up to and including the date
of termination; and/or accordingly may deny you access to our Services (or any
part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of
Service shall not constitute a waiver of such right or provision. These Terms of
Service and any policies or operating rules posted by us on this site or in respect to
the Service constitutes the entire agreement and understanding between you
and us and governs your use of the Service, superseding any prior or
contemporaneous agreements, communications and proposals, whether oral or
written, between you and us (including, but not limited to, any prior versions of the
Terms of Service).
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you
Services shall be governed by and construed in accordance with the laws of the
United Kingdom.
SECTION 19 – CHANGES TO TERMS OF SERVICE
If you wish to see our updated Terms of Service you can do so on this page. We
also reserve the right at our discretion to update or change our Terms of Service by
including updates to our website. It is therefore your responsibility to check any
changes periodically. If you continue to access and use our website this constitutes
the acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
If you have any questions about the Terms of Service please send us an email at
danielle@essentialhealthcolonics.co.uk.
Our contact information is posted below:
1-3 Bath Hill, High St, Keynsham, Bristol BS31 1EB
Contact
If you any questions or wish to exercise your rights available to you then please
email us at: danielle@essentialhealthcolonics.co.uk
Or write to us at:
1-3 Bath Hill, High St, Keynsham, Bristol BS31 1EB